Shipping policy

At ÁCIME, we are committed to delivering your order safely and efficiently. All orders are shipped from Spain. Below you will find information about our shipping options and estimated delivery times.

Spain, Portugal and the Balearic Islands

  • Estimated delivery time: 24–48 business hours from dispatch.

  • Shipping costs are calculated at checkout according to the delivery address.

  • Orders placed before 11:00 a.m. are processed the same business day.

Canary Islands

Shipping to the Canary Islands is subject to specific customs and tax requirements.

  • Estimated delivery time: 2-5 days from dispatch.

  • Shipping costs are calculated at checkout according to the delivery address.

  • Any applicable customs duties, import taxes, IGIC or customs clearance fees are the responsibility of the recipient and must be paid by the customer, where applicable.

  • Additional documentation or customs clearance may be required, which can affect delivery times.

European Union

Shipments to other European Union destinations are handled by UPS.

  • Estimated delivery time: 2-5 days from dispatch.

  • Shipping costs are calculated at checkout according to the delivery address.

International Shipping

For destinations outside the European Union, we work with UPS.

  • Estimated delivery time: 3-8 days business hours from dispatch, subject to destination and customs clearance.

  • Shipping costs are calculated at checkout according to the delivery address.

Customs Duties and Import Taxes

For orders shipped outside the European Union, product prices and shipping costs do not include any applicable import duties, customs charges, import VAT or other taxes imposed by the destination country, unless explicitly stated otherwise.

These charges are the responsibility of the recipient and must be paid by the customer upon delivery, where applicable. They may be collected by the shipping carrier or the relevant customs authorities before or at the time of delivery.

ÁCIME does not control these charges and cannot predict their amount. We recommend that customers check the applicable import duties and taxes with their local customs authorities before placing an order.

Please note that customs clearance may result in additional delivery time.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number, allowing you to follow your shipment.

Shipping Issues

If you experience any issues with your shipment or have questions about delivery, please contact us at contact@acimebrand.com. We will be happy to assist you as quickly as possible.